CabForward app icon CabForward ← Back to home
Help & Support

CabForward Support

Questions, setup help, or trouble with a purchase? We're here to help.

Contact us

The fastest way to reach us is by email. We read every message and aim to reply within 1–2 business days.

When emailing about a problem, it helps to include your device model, iOS version, and a short description of what you were doing.

Getting started

CabForward is a native client for the open-source DCC-EX Command Station. To drive your trains:

Frequently asked questions

The app can't find my command station

Confirm your device and the command station are on the same Wi-Fi network, then open Command Station in the app and let it scan. If auto-discovery doesn't find it, you can enter the station's IP address and port (the default is 2560) manually. Make sure Local Network access is allowed for CabForward in iOS Settings → Privacy & Security → Local Network.

What is CabForward Pro, and what does it cost?

CabForward is free to drive a single locomotive, control accessories, and manage your command station. CabForward Pro unlocks the full app — multiple trains & consists, the roster, operations, routes & automations, locomotive programming, game-controller driving, themes, layout profiles and iCloud sync. Pro is available as a Monthly auto-renewing subscription, an Annual auto-renewing subscription, or a one-time Lifetime purchase. Current prices are shown on the purchase screen inside the app, where they appear in your local currency.

How do subscriptions and auto-renewal work?

Payment is charged to your Apple Account at confirmation of purchase. Auto-renewing subscriptions renew automatically unless turned off at least 24 hours before the end of the current period; your account is charged for renewal within 24 hours of the end of the period. You can manage or cancel anytime in iOS Settings → [your name] → Subscriptions. See our Terms of Use (EULA) for full details.

I bought Pro but it isn't unlocked / I'm on a new device

Open Settings → CabForward Pro → Restore Purchases in the app while signed in to the same Apple Account you used to purchase. This restores your Lifetime purchase or active subscription. If it still doesn't unlock, email us and we'll help.

How do I cancel or request a refund?

Manage or cancel a subscription in iOS Settings → [your name] → Subscriptions. Purchases are processed by Apple, so refund requests are handled by Apple at reportaproblem.apple.com.

How is my data stored? Is it private?

CabForward is local-first: your roster, photos, layouts and sessions live on your device, and optional iCloud sync uses your own private iCloud account. We don't run accounts or collect personal data. Read the full Privacy Policy.

Which devices does CabForward support?

CabForward runs natively on iPhone and iPad, with an Apple Watch companion app, a Home Screen widget, and Siri Shortcuts. The phone owns the live connection to your command station; the watch acts as a remote.